PDR Section 7 & 13 Role Model•4 Canonical Roles (Owner, Admin, Member, Viewer)
Team Members & Access Control
Manage workspace roles, invitation lifecycle, and granular access to WigoSend Team shared inboxes.
Owner1 member
Full authority over subscription, billing, deletion, and workspace policies.
Admin1 member
Manages daily operations, channels, user invites, and DNS validation.
Member1 member
Handles assigned customer conversations, replies, and private notes.
Viewer1 member
Read-only oversight for supervisory, audit, and compliance review.
| User & Mailbox | Role | Security State | Channel Scope | Actions |
|---|---|---|---|---|
Amina Otieno amina@acme-logistics.co.ke | Owner | Enabled (Passkey) | Full Workspace Access | |
Joseph Kariuki joseph@acme-logistics.co.ke | Admin | Enabled (TOTP) | All Shared Inboxes | |
Sarah Chen sarah.c@acme-logistics.co.ke | Member | Enabled (Passkey) | Customer Support, Sales | |
David Kiprop david.k@acme-logistics.co.ke | Viewer | Enabled (SMS) | Read-only Triage |