WigoSend Team (Confirmed MVP)•Team Band 2 (5 Shared Inboxes Allocated)
Shared Inboxes & Team Collaboration
Front-like collaboration layer for customer-facing email: assignments, private internal notes, and triage statuses.
PDR Operating Rules Enforced Server-Side
Private by defaultPersonal mailboxes never sync automatically upon joining Team.
Organizational sendingReplies send from the shared address regardless of assignment.
Confidential notesInternal yellow notes are never transmitted to external customers.
Triage workflowConversations maintain Open, Pending, and Resolved statuses.
Customer Support & TriageActive Channel
support@acme-logistics.co.ke
Assigned Agents:4 members
Open Conversations:12 active
Pending / Awaiting:5 pending
Resolved Today:28 closed
WigoSend Mail ChannelOpen Inbox in Team →
Freight Inquiries & SalesActive Channel
sales@acme-logistics.co.ke
Assigned Agents:3 members
Open Conversations:7 active
Pending / Awaiting:2 pending
Resolved Today:14 closed
Google Workspace ChannelOpen Inbox in Team →
Dispatch & Cargo ClaimsActive Channel
claims@acme-logistics.co.ke
Assigned Agents:2 members
Open Conversations:3 active
Pending / Awaiting:1 pending
Resolved Today:9 closed
Custom SMTP RelayOpen Inbox in Team →
Response Templates & Categorization Tags
Accelerate triage with pre-approved canned responses and automated tags for high-priority East African shipments.
Freight Quote & Rate Sheet
Template #1 · Used 42 times this week
Customs Clearance Delay Notice
Template #2 · Used 18 times this week